
Frequently Asked Questions
Find answers to your frequently asked questions about our products, services, and how to get started with FIMIC.
General
We are open from 8:00 AM to 4:00 PM, Monday through Friday, Central Time, excluding holidays and weekends.
We use the latest industry-standard SSL (Secure Sockets Layer) encryption to protect your personal information.
- In-stock items: Typically ship within 1-2 business days and arrive within 3-7 business days.
- Heavy or bulky items: Shipped via freight/truck service, usually delivering within 8-10 business days.
Shipping costs are based on item weight and your zip code. Enter your shipping information at checkout to view the total. For questions, contact our Customer Service at 601-342-5178
- Items under 70 lbs.: Typically shipped via UPS Ground
- Larger items: Shipped via freight/truck service. For special shipping rates or preferred carriers, call 601-342-5178.
Yes, we offer replacement parts for many products. Check the technical specifications on product pages or call our customer service for assistance.
If you want to become an authorized FIMIC distributor/dealer, call us at 601-342-5178 for the necessary information and requirements.
Gearbox FAQs
We recommend using SAE 80W-90 gear oil for optimal performance. Always check the oil level before use and replace it regularly.
A noisy gearbox can result from low oil levels, worn-out bearings, or misaligned gears. Check the lubrication and inspect for wear. If the issue persists, consider replacing faulty components.
Hydraulic Cylinder FAQs
Leaks usually occur due to worn seals, cracked hoses, or over-pressurization. Inspect the cylinder and replace seals if necessary.
Extend and retract the cylinder slowly several times to remove air while ensuring the hydraulic fluid reservoir is filled to the recommended level.
Stump Jumper FAQs
A stump jumper helps protect the cutter from obstacles like rocks and stumps by allowing the blades to glide over them without causing damage.
Inspect the stump jumper for wear, dents, or cracks after every season. Replace it if it shows signs of severe wear or imbalance.
Driveshaft FAQs
If your driveshaft vibrates excessively, makes unusual noises, or shows signs of excessive wear (e.g., bent tubing or worn U-joints), it’s time for a replacement.
Apply high-quality grease to the universal joints and telescoping sections every 8-10 hours to prevent wear and tear.
Rotary Cutter FAQs
The blade height depends on the type of vegetation. Set light grass at 2-4 inches, and adjust it for thicker brush to 6-8 inches.
Unbalanced blades cause excessive vibration. To balance them:
- Remove and clean the blades.
- Check for uneven wear.
- Use a blade balancer or weigh each blade before reinstalling.