Frequently Asked Questions

We are open from 8:00 AM to 4:00 PM, Monday through Friday, Central Time, excluding holidays and weekends.

We use the latest industry-standard SSL (Secure Sockets Layer) encryption to protect your personal information.​ 

• In-stock items: Typically ship within 1-2 business days and arrive within 3-7 business days.​
• Heavy or bulky items: Shipped via freight/truck service, usually delivering within 8-10 business days.​
  

Shipping costs are based on item weight and your zip code. Enter your shipping information at checkout to view the total. For questions, contact our Customer Service at 601-342-5178

• Items under 70 lbs.: Typically shipped via UPS Ground
• Larger items: Shipped via freight/truck service. For special shipping rates or preferred carriers, call 601-342-5178.

Yes, we offer replacement parts for many products. Check the technical specifications on product pages or call our customer service for assistance.

If you want to become an authorized FIMIC distributor/dealer, call us at 601-342-5178 for the necessary information and requirements.

We recommend using SAE 80W-90 gear oil for optimal performance. Always check the oil level before use and replace it regularly.​

A noisy gearbox can result from low oil levels, worn-out bearings, or misaligned gears. Check the lubrication and inspect for wear. If the issue persists, consider replacing faulty components.​

Leaks usually occur due to worn seals, cracked hoses, or over-pressurization. Inspect the cylinder and replace seals if necessary.​

Extend and retract the cylinder slowly several times to remove air while ensuring the hydraulic fluid reservoir is filled to the recommended level.​

A stump jumper helps protect the cutter from obstacles like rocks and stumps by allowing the blades to glide over them without causing damage.​

Inspect the stump jumper for wear, dents, or cracks after every season. Replace it if it shows signs of severe wear or imbalance.​

If your driveshaft vibrates excessively, makes unusual noises, or shows signs of excessive wear (e.g., bent tubing or worn U-joints), it’s time for a replacement.​

Apply high-quality grease to the universal joints and telescoping sections every 8-10 hours to prevent wear and tear.​

The blade height depends on the type of vegetation. Set light grass at 2-4 inches, and adjust it for thicker brush to 6-8 inches.​

Unbalanced blades cause excessive vibration. To balance them:​

1. Remove and clean the blades.​
2. Check for uneven wear.​
3. Use a blade balancer or weigh each blade before reinstalling.​